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Choose the right stairlift

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Quality, safety and reliability are foremost when buying a stairlift and here at Leodis Stairlifts we only supply the best. As agents for Acorn, Brooks, Bison and Minivator we can offer you impartial advice on the stairlift that is right for YOUR needs both now and in the future.

Choosing the right stairlift for your requirements may seem like a confusing and complicated task, but our aim is to make this as simple as possible. Below are a few tips to get you started and remember, our many years of expertise in stairlifts is always available to you, to help guide you to your final decision.

Basic Considerations

  • Consider whether each company offers a wide choice of products and makes, enabling you to choose the best product for your needs.
  • Consider whether the company offers a warranty that covers as long a period as possible, preferably 2 years for new stair lifts. Ask what happens if you do not take out an extended warranty.
  • Consider whether the company operates within your locality, which is likely to provide you with a more personal service and a faster response when required.
  • Consider whether the company is ‘small enough to care’ but big enough to deliver. Family companies often provide that  added ‘personal service’.
  • Consider whether the company staff have extensive experience in the stairlift  business. Some salespeople may be experienced in sales but have limited knowledge of stairlifts and the customers who buy them, they may recommend the wrong solution.
  • Consider whether the product or make of stair lift will be the right stair lift for your needs, not just now, but also in future.

In preparation for your Home Visit

  • Review several suppliers and their brochures, identifying possible solutions for you.
  • Request several testimonies, with the option to call any one of the previous customers, if necessary.
  • Discuss your need with any friends that may have purchased a stairlift, asking for their advice and opinion.
  • List any concerns or issues that worry you, for the engineer to address during his visit.
  • If necessary, invite a friend to be with you during the engineer’s visit, to provide support and confirmation of your choice.

During the Home Visit

  • Let the visiting engineer know of your preferences.
  • Explain any concerns that you may have to him. An experienced engineer will listen carefully and point to a solution.
  • Listen carefully to the engineer’s recommendations, which should guide you through the selection process smoothly and help with identifying the best solution for your need.
  • Ensure that a written quotation is provided during the survey for your choice of stairlift that also includes the warranty details.
  • Ensure that the quotation includes all items and work, required for completion. Be wary of ‘additions’ later such as ‘additional wiring’ etc.

General

  • Be wary of companies that try ‘hard sell’ tactics, or try to pressurise you or ‘call back’ to obtain a decision.
  • Be wary of ‘cold calling’ where they may sell you a particular make of stairlift, unsuitable for your needs.
  • If making a telephone enquiry, protect your number by typing in ‘141’ before dialling the number which will ensure they cannot call you back.
  • Use our stairlift configuration chart below to help you choose the right stairlift or for further help and advice call 0800 542 6045, or one of our local services centres.

stairlift-configuration

Leodis Stairlifts Head Office, York Road, Whinmoor, Leeds, West Yorkshire, LS15 4NF
Company No 06749956 • VAT No 590767403
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